Mayra Tijerina named City of Burleson’s employee of the year
2017’s Employee of the Year for the city of Burleson was HR Generalist II Mayra Tijerina. This award was announced at the city’s annual awards luncheon Dec. 7.
Tijerina began in the human resources department in February 2013.
“Being in HR every day is different and every situation is different,” Tijerina said.
Tijerina said the employees are what motivate her to do her job and solve any issues that come up.
“If I don’t know the answer to your question I will make sure and find out. I may not have all the answers but I will try my hardest to get it,” she continued.
Tijerina’s strong ability to multitask and provide excellent service to employees and applicants are just a few of the many reasons the city honored her with this award.
As for how she maintains high-quality customer service, Tijerina’s tip is to “treat others how you would like to be treated.”
“If I ever have an issue, I would like the person helping me to treat it as if they were in my shoes,” she said.
Tijernia said she often gets called to help translate for the Spanish speaking citizens as well, one of her favorite things to do. Tijerina grew up with Spanish speaking parents and remembers the struggles they faced when needing help.
“Knowing that I can get them the answers and make them feel like they matter in our city…I would never want any employee or citizen to walk away feeling like they don’t matter,” she said.
Tijerina enjoys helping others and uses that to help excel in her customer service and work ethic.
“Sometimes just helping others with a smile makes or breaks their day,” Tijernia said.